初心にかえって

BPM is business-driven. It's about optimizing and improving business performance at the end-to-end process level, innovating the business, making it more efficient, faster, more agile, more compliant with policies and best practices, and more measurable. It's top-down because it begins with the end-to-end process.

最近、業務システム≒BPMっていってもそんなに間違いじゃない気がしてきた、ま、定義次第だけど。