2008-01-05 BPMリンク BPM http://kswenson.wordpress.com/2008/01/02/human-process-email-voting/ http://kswenson.wordpress.com/2008/01/01/human-process-trouble-ticket/ http://kswenson.wordpress.com/2007/12/31/a-methodology-for-human-processes/ http://kswenson.wordpress.com/2007/09/28/human-facilitator-processes/